The terms that apply when you plan, book and travel with us.
Last updated: 1 July 2026
These terms govern your booking with Premura, operated by [TO BE CONFIRMED: registered company legal name], registered at [TO BE CONFIRMED: registered address]. By booking with us you agree to them, so please read them with a cup of something nice before you confirm.
Before any payment is taken, we send you a booking contract that sets out your trip, the price, and these terms. Your booking is formed when you accept that contract and we receive your deposit. We then confirm everything in writing. Until both of those things happen, no booking exists and nothing is charged.
Escapes are paid in three parts, so the cost arrives gently rather than all at once:
If you prefer to settle everything at booking, a pay-in-full discount applies. The exact amount is shown before you pay.
Plans change, and we try to be as kind about it as the realities of travel allow:
To cancel or change a trip, email hello@premura.net. The date we receive your message is the date that counts.
Escapes are complete, door-to-door arrangements: your journey from home, flights, transfers, your stay, and the experiences set out in your booking contract. If something is not listed in the contract, it is not included.
Celebrations and Corporate trips are proposal-based. Your proposal sets out exactly what is included for the group. Your guests' flights are not part of the proposal; we help each guest arrange their own flights with our assistance, and their travel to the destination remains their own arrangement and responsibility.
Neither you nor we are liable for failure to perform caused by events beyond reasonable control, such as natural disasters, epidemics, acts of government, strikes, or the closure of airspace. If such an event prevents your trip, we will work with you to move your dates or find a fair solution, and we will pass on any refunds we recover from suppliers.
We arrange your trip with care and choose our partners thoughtfully. We are responsible for the proper performance of the arrangements in your booking contract. We are not liable for losses caused by your own actions, by third parties unconnected with your trip, or by force majeure. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence. We recommend that all travellers hold suitable travel insurance from the moment of booking.
You are responsible for holding valid passports, visas and any required health documentation for everyone on the booking, and for arriving on time for arranged departures. Please tell us about anything that could affect your trip, such as mobility or medical needs, so we can plan around it.
Where a booking qualifies as a package under the EU Package Travel Directive, you benefit from the rights it grants, including protection of your payments. [Legal review required: confirm applicability, insolvency protection arrangements, and the required standard information form.]
These terms are governed by the laws of [TO BE CONFIRMED: jurisdiction], and any disputes belong to the courts of that jurisdiction, without affecting mandatory consumer protections in your country of residence.
Questions about these terms? Email hello@premura.net. Postal address: [TO BE CONFIRMED: registered address].